Frequently Asked Questions

Frequently Asked

Do you have a warranty?
What is the return policy?

Purchases are eligible for a 30-day return policy only. No individual item of a set can be returned as a complete set.

Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.

To qualify for a return:

Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

All below items are non-returnable:

Engraved and monogrammed products
Gift cards

How can I track my order?

Have an account?

Great! Login and head over to your House of Heera account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

Don't have an account?

No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent on email as soon as your order is packed!

STATUS	WHAT DOES THIS MEAN?
Processing	Your order has been handed over to our team to fulfill. If all items in your order are in-stock, typical processing time is 3-4 business days!
Shipped	Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement.
Partial	Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your House of Heera piece as early as possible, we've shipped the available pieces first (applies for US/Canada only)

Can I cancel or update my order? or change my shipping address?

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request. Please reach out to our Customer Happiness Squad and we will do our best to support you. For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
What is the exchange policy?We offer 30-day exchanges for all customers. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy including shipping charges.